FAQ

Q: How do I know this is trustworthy?
A: You will be purchasing your product directly from Amazon - one of the most trusted eCommerce platforms in the world.

 

QHow can I reach the Cozia Design team regarding my order?
A: If you have a question or concern regarding your order, please reach out to support@coziadesign.com with your order number or your full name. We will get back to you during regular business hours from Monday through Friday. Our customer support team does not work on the weekends.

 

QHow long until I receive my item?
A: You will receive your product generally between 1 - 7 days depending on the shipping method you select.


QCan I change my shipping address after I placed an order?
A: Please email us at support@coziadesign.com with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate if the order has not been shipped.

 

QCan I change or cancel my order?
A: If you place an order that isn’t quite complete yet, you will need to reach out to support@coziadesign.com right away and request for it to be cancelled. Be sure to include your order number in the request. Once we confirm that we are able to process the cancellation, you can rebuild your order with a clean slate. But please keep in mind that once an order has been dispatched and on transit to you, we will be unable to make any changes or cancellations.